PC Magazine columnist, John C. Dvorak writes about a pretty miserable experience trying to fix his wife’s HP printer. First, the printer never displays the correct warning for low color ink cartridge. Then, when he tries to search online for updated print drivers,
I typed “2210″ (the model number of our printer) into the Search box. I was told that HP has used 2210 in the names of numerous lines of notebooks, a line of desktop machines, a pocket PC, and even a digital projector. And, yes, some printers.
How can you manage a beast the size of HP when its problems are as basic as redundant model numbering? I have a similar situation with my all-in-one at home. I’ve had it for over 6 years now so, yes, it’s out of date, but finding drivers on hp.com is an exercise in frustration and futility. Add to that the fact I’m on a Mac and the lack of support grows.